We make small 3D-printed toys and we want you to be happy with them. If something is wrong, tell us and we will put it right.
The short version. If a toy arrives broken, faulty or simply is not what you ordered, we replace it or refund it. If you have changed your mind about an unused toy, send it back and we refund the toy. Nothing here affects your legal rights.
If it arrives damaged or faulty
Send us a photo. That is genuinely all we need — you do not have to post a broken toy back to us. We will reprint it or refund it, whichever you prefer.
Articulated toys are meant to move, so a joint that will not flex, a piece that snapped on first handling, or a print that arrived with layers separating are all faults. Tell us.
If you have changed your mind
Send it back within 7 days of it arriving, unused and in the condition it reached you, and we will refund the price of the toy. Return postage is yours unless the toy was faulty or we sent the wrong thing, in which case it is ours.
Get in touch before posting anything back, so we know to expect it.
What is normal for a 3D print, and is not a fault
These are printed one at a time on our own machines, not moulded in a factory. That brings a few honest quirks:
- Color varies a little between batches. Filament shade shifts slightly from spool to spool, so two of the same toy bought months apart may not be an exact match.
- You can see the layers. Fine horizontal lines are how the object was made. They are part of the look, not damage.
- Joints start stiff. Articulated toys often need a gentle first flex to free up. Work them slowly rather than forcing them.
- Tiny surface marks where a support touched the print.
If any of that has gone beyond cosmetic and spoiled the toy, that is a fault — talk to us.
How refunds are paid
Refunds go back to the card or PayPal account you paid with. We cannot send it anywhere else. Once we process it, your bank usually takes a few working days to show it. If it has been longer than a week, check with them first, then come back to us.
Original shipping is refunded when the fault was ours. On a change-of-mind return we refund the toys, not the postage.
What we cannot take back
- Custom or specially-colored prints made to your request, unless they are faulty.
- Toys that have been painted, glued, modified or well played with.
We do not sell digital files, downloads, gift cards or subscriptions, so none of the usual small print about those applies here.
Getting hold of us
Email us and include your order number. See the Contact page.